Effective Date: [01/01/2024]
At Trade Agro Ltd, we are committed to ensuring that your order is processed and shipped as quickly as possible. Below, you’ll find the details of our shipping policy to help you understand the process and the options available to you.
1. Order Processing
- Order Confirmation: After placing an order, you will receive an email confirmation. Please review the details carefully. If there are any discrepancies, contact us immediately.
- Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). Please note that during peak seasons or promotional periods, processing times may be slightly longer.
- Order Status: You can check the status of your order by logging into your account on our website or contacting our customer service team.
2. Shipping Methods & Costs
We offer various shipping methods depending on your location and the size of the order. Shipping costs are calculated at checkout based on the shipping method and destination.
A. Domestic Shipping (Within Scotland)
- We offer standard, expedited, and express shipping options within Scotland. Shipping fees will vary depending on the method you select.
- Free Shipping: We offer free standard shipping for orders over [Insert Dollar Amount], unless otherwise stated in promotional terms.
B. International Shipping
- We offer international shipping to select countries. Shipping costs are calculated at checkout based on the destination and weight of your order.
- Customs Duties & Taxes: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are determined by the destination country’s customs policies and are not included in the shipping cost at checkout.
3. Shipping Time Estimates
Shipping times depend on your location and the shipping method chosen at checkout.
- Domestic Shipping:
- Standard Shipping: Typically 3-7 business days.
- Expedited Shipping: Typically 2-4 business days.
- Express Shipping: Typically 1-2 business days.
- International Shipping:
- Shipping times vary by destination. Typically, international orders will arrive within 7-14 business days, but this can vary depending on customs clearance and other factors outside our control.
Note: Delivery times are estimates and are not guaranteed. Delays may occur due to factors such as carrier issues, customs processing, weather conditions, or holidays.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website.
5. Shipping Restrictions
We are currently unable to ship to P.O. boxes, military addresses (APO/FPO), or certain remote locations. If you believe your shipping address is in a restricted area, please contact us before placing your order.
6. Damaged or Lost Shipments
If your order arrives damaged or if you believe your shipment is lost, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, which may involve initiating a claim with the shipping carrier or providing a replacement.
- Damaged Items: Please keep the original packaging and take photos of any damage to the product or packaging. This will help us process your claim more efficiently.
- Lost Shipments: If tracking information indicates your order was delivered but you did not receive it, please check with your local carrier and neighbors. If the issue persists, contact us for assistance.
7. Order Modifications and Cancellations
Once an order has been placed and processed, we are unable to modify or cancel the order before shipment. However, if you need to make any changes, please contact our customer service team as soon as possible. If the order has not yet been shipped, we may be able to make adjustments.
8. Return & Exchange Policy
Please refer to our [Return & Exchange Policy] for information on how to return or exchange items. In general, if you are not satisfied with your order, you may return it within [Insert Time Period] for a full refund or exchange, provided the items are in unused condition and in their original packaging.
9. Contact Us
If you have any questions or concerns regarding shipping, please reach out to our customer service team:
Trade Agro Ltd
Email: contact@tradeagroltd.com
Phone: +44(746)707-4237
Address: 2 West Regent Street, Glasgow, Scotland G2 1RW
We strive to provide excellent service and will do our best to ensure your order reaches you on time.