Refunds & Returns

Refund & Return Policy for TradeAgroLtd.com

Effective Date: [01/01/2024]

At Trade Agro Ltd, we are committed to providing high-quality products and a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully for information on how to return or exchange items and request a refund.

1. Returns

We accept returns of most items purchased on our website within [30 Days] from the date of delivery. To qualify for a return, the item must meet the following criteria:

  • Condition: The item must be unused, in its original condition, and with all original tags, labels, and packaging intact.
  • Eligibility: Some items, including but not limited to perishable goods, custom-made products, and personal care items, are non-returnable. Please review the product page or contact us for details on specific items.

How to Return an Item:

  1. Contact Us: To initiate a return, please contact our customer service team at contact@tradeagroltd.com or +44(746)707-4237 with your order number and details about the item you wish to return.
  2. Return Authorization: You will receive a Return Authorization (RA) number from us. Please include this RA number on the return package to ensure proper processing.
  3. Ship the Item: Once you’ve received the RA number, securely package the item and ship it back to the address provided by our customer service team. You are responsible for the return shipping costs unless the item was damaged, defective, or an error was made on our part.
  4. Refund Processing: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method, typically within 5-10 business days.

2. Refunds

Refunds will be issued to the original method of payment, minus any shipping costs (unless the return was due to an error on our part or a defective product). Please note:

  • Shipping Fees: Shipping charges for the original order are non-refundable, unless the return is due to a mistake on our part or the item was damaged or defective.
  • Partial Refunds: In some cases, a partial refund may be granted if the item shows signs of use or is returned without original packaging.

Refunds are typically processed within 5-10 business days after receiving the returned item, but the timing may vary depending on your bank or payment provider.

3. Exchanges

We offer exchanges for defective or damaged items only. If you receive a defective or damaged item, please follow the return procedure outlined above, and we will send you a replacement at no additional cost.

Unfortunately, we do not offer exchanges for size or preference-related issues. If you would like to exchange an item for a different model, size, or color, we recommend placing a new order and returning the original item for a refund.

4. Defective or Damaged Items

If you receive an item that is damaged or defective:

  • Contact Us Immediately: Please contact us within 7 days of receiving the item and provide photos of the damage or defect along with your order number.
  • Return Process: Once we confirm the issue, we will provide you with a return label and cover the return shipping cost.
  • Replacement or Refund: We will either send you a replacement item or issue a full refund, including the original shipping cost, depending on your preference and availability of the product.

5. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food or agricultural products)
  • Custom or personalized items
  • Gift cards
  • Downloadable software products
  • Health and personal care items (e.g., skincare, supplements)
  • Any items marked as “final sale” or “non-returnable” on the product page

Please ensure that you carefully review the product details before making your purchase.

6. Order Cancellations

If you wish to cancel your order before it ships, please contact us immediately. We process orders quickly, and once an item has been shipped, it cannot be canceled. In that case, you would need to follow the standard return procedure after receiving the item.

7. How to Contact Us

For any questions regarding returns, refunds, or exchanges, or if you need assistance with an order, please contact our customer service team:

Trade Agro Ltd
Email: contact@tradeagroltd.com
Phone: +44(746)707-4237
Address: 2 West Regent Street, Glasgow, Scotland G2 1RW

Our team is available [Insert Business Hours] and will respond to your inquiry as soon as possible.

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